We want you to love your seating experience. If you are not fully satisfied with the ergonomics, comfort, or style of your standard LayerMax furniture, you can return it within 30 days.
Initiate a return request via our support form within 30 days of receiving your item.
Our quality coordinator schedules an in-home inspection to verify the product's condition.
Our packaging crew will wrap, pack, and load the item. Return shipping is completely on us.
Refund is processed and credited to your original payment mode within 5-7 business days.
Because customized furniture (such as custom frames, wood sizes, or custom fabrics) is handcrafted according to unique parameters, we cannot accept standard returns or comfort exchanges on bespoke orders.
If your custom piece arrives with structural flaws, frame defects, or deviations from your specification sheet, please contact our custom consult team at Contact Us within 24 hours.